terms and privacy

Delivery

We post within Australia with Australia Post. Orders go out on Wednesdays and Fridays, then Australia Post takes it from there. Please check your address at checkout, including any unit number.

Postage is shown before you pay and includes GST and packing.

Pick up at a gig

Choose a gig at checkout and collect your order from the merch table on the night. Pickup closes 24 hours before the show. Just give us your name.

If a gig is cancelled or you can't make it, email us and choose a refund, a later gig, or postage at your cost.

Changed your mind?

We don't offer returns or exchanges for a change of mind, so please check your size before you order.

Faulty or wrong items

If something arrives faulty, damaged or isn't what you ordered, email us with your order reference and a photo. We'll fix it with a replacement or refund and cover the postage.

Nothing here limits your rights under the Australian Consumer Law.

Lost parcels

If your parcel hasn't arrived, email us and we'll follow it up with Australia Post. If it can't be found, we'll send a replacement or give you a refund.

Privacy

Square processes all card payments, so we never see or store your card details. We use your details to fill your order and contact you about it. We don't sell, trade or rent your personal information.

We only add you to our text or email list if you tick the box, and every message lets you unsubscribe. Buying merch doesn't add you to the list.

Order enquiries

merch@frankandlouis.com

Seller

Frank and Louis Music, Martin Brothers Trust, ABN 59 721 568 702.